Business Services

Human resources outsourcing. Account and data management services. Customer care operations. Looking to optimize your company’s back office services? Then let Southwest Michigan ring true for your support needs.

Customer relationship management is key to your company’s success. A recent study by Inc. magazine in November 2011 confirms this: The average people a customer will tell about a good customer service experience is 9; the average number of people a customer will tell about a bad experience is 16!

Companies searching for a site to locate their customer care operations need look no further than Southwest Michigan. The region’s attractiveness to companies is the result of its skilled talent pool, excellent quality of life, low cost of living and extensive support services.

  • 1.7% of our talent pool works in this sector
  • Affordable wage rates averaging $10.50 to $15.00 per hour
  • Non-union environment with only 6% private union membership
  • Over 56,000 college students locally, with more than 375,000 within a 2-hour driving radius
  • Business support network
  • Workforce training
  • Low cost of living 

Top Regional Employers

Business Services Sector Location Estimated
# of
Abraxas Worldwide Health Science Records Management Portage, MI 115
Accretive Health Hospital Revenue-Cycle Management Kalamazoo, MI 250
AT&T Telecommunications Sales & Service Portage, MI 133
BASIC Human Resources Management Portage, MI 40
Brammall Supply Industrial Supplies Merchant Wholesaler Benton Harbor, MI 8
Business Intelligence
Associates, Inc.
Legal Information Management Portage, MI 21
Defense Logistics Agency
Call Center
Government Support Battle Creek, MI 110
DMA Claims Services Insurance Claims Services Battle Creek, MI 25
Enterprise Help Desk Government Support Battle Creek, MI 5
Express-1 Freight Transportation Support Buchanan, MI 35
Four Winds Casino Casino Support New Buffalo, MI 30
Gast Manufacturing Air and Gas Compressor Manufacturing Benton Harbor, MI 6
Honor Credit Union Credit Union Support St. Joseph, MI 16
Infinisource, Inc. Health Science Records Management Coldwater, MI 150
Leco Corp. Analytical Laboratory Instrument
Manufacturing Support
St. Joseph, MI 10
Michigan Message Center Telemarketing Bureau St. Joseph, MI 20
OneWest Bank Home Mortgage Services Kalamazoo, MI 45
PNC Bank Financial Holding
Company Services
Kalamazoo, MI 2,000
State Farm Insurance Customer Care Portage, MI 950
United Federal Credit Union Credit Union Support St. Joseph, MI 35
Whirlpool Corporation Trade
Partner Support
Household Appliance
Manufacturing Support
St. Joseph, MI 100
Whirlpool Corporation Customer
Care Center
Household Appliance
Manufacturing Support
Benton Harbor, MI 450
211 Call Center Community Resource Assistance Battle Creek, MI 12


Average Wage by Occupation

Occupation Average Hourly
Mean Wages
Bill & Account Collectors $16.03
Billing & Posting Clerks & Machine Operators $15.59
Business & Financial Operations Occupations $29.03
Business Operations Specialists, All Other $29.90
Claims Adjusters, Examiners & Investigators $29.30
Credit Analysts $26.33
Credit Authorizers, Checkers & Clerks $14.99
Customer Service Representatives $15.69
Data Entry Keyers $13.53
First-Line Supervisors/Managers of Office & Administration $22.53
Human Resources Assistants, Except Payroll & Time $16.92
Human Resources Managers $48.22
Information & Record Clerks, All Other $16.56
Insurance Claims & Policy Processing Clerks $16.98
Office & Administrative Support Occupations $15.09
Office & Administrative Support Workers, All Other $14.68
Office Clerks, General $13.26
Receptionists & Information Clerks $12.47
Statisticians $45.71
Switchboard Operators, Inc. Answering Service $12.61
Telemarketers $10.19

Source: Michigan Department of Technology, Management & Budget, Occupational Employment Statistics Survey, Annual Average Regional Metropolitan Statistical Area Hourly Mean Wage, 2012